jaya best Privacy Policy

1 Data We Collect

jaya best collects personal data from players in Bangladesh and other permitted jurisdictions in order to provide, operate, and continually improve our online casino and sports betting platform. We collect data through three primary channels: information you provide directly, information generated by your use of the platform, and information received from trusted third-party service providers (such as payment processors and identity verification partners).

The following table summarises the categories of personal data that jaya best collects, the specific data types within each category, and the primary purpose for which each category is processed:

Where jaya best collects data from minors — which should not occur given our strict 18+ policy — any such data will be deleted immediately upon discovery and the associated account will be closed. If you believe a minor has submitted data to jaya best, please contact [email protected] without delay.

2 How We Use Your Data

jaya best processes your personal data only where we have a lawful basis to do so. The lawful bases we rely upon are: (a) the performance of a contract with you — i.e., operating your player account; (b) compliance with a legal obligation — such as anti-money-laundering regulations and age verification requirements; (c) our legitimate interests — such as fraud detection, platform security, and responsible gaming monitoring; and (d) your consent — for optional communications such as promotional emails and push notifications.

Specifically, jaya best uses the personal data it collects for the following purposes:

• Account Management: Creating, maintaining, and securing your jaya best player account, including processing login sessions, account settings changes, and password resets.
• Payment Processing: Facilitating BDT deposits via bKash, Nagad, Rocket, and Upay, and processing withdrawal requests to your verified payment method. Financial data is shared with payment processors solely to complete transactions.
• Identity Verification (KYC): Confirming that you meet jaya best's eligibility requirements, including the 18+ age requirement and geographic eligibility, in compliance with applicable anti-money-laundering (AML) and know-your-customer (KYC) obligations.
• Fraud and Security Monitoring: Analysing technical and usage data to detect, investigate, and prevent fraudulent activity, multi-accounting, bonus abuse, and other prohibited conduct as defined in our Terms & Conditions.
• Responsible Gaming: Monitoring betting and gaming patterns to identify signs of problem gambling and, where appropriate, proactively contacting affected players or triggering account-level safeguards such as deposit limit reductions or cooling-off periods.
• Customer Support: Using your contact and communications data to respond to enquiries, resolve disputes, and improve our support quality.
• Platform Improvement: Analysing aggregated and anonymised usage data to understand how players interact with jaya best, optimise game selection, improve site performance, and develop new features.
• Marketing Communications (with consent only): Sending you information about promotions, bonuses, new games, and seasonal offers relevant to your interests — but only where you have explicitly opted in to receive such communications. You may withdraw consent at any time by contacting [email protected].

3 Data Sharing & Disclosure

jaya best does not sell, rent, or trade your personal data to third parties for commercial or marketing purposes. We share data only where it is strictly necessary to deliver the platform's services, meet legal obligations, or protect the security and integrity of the platform. The third parties with whom jaya best may share your data are listed below:

• Payment Service Providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard receive only the transactional data necessary to process your deposit or withdrawal. These providers operate under their own privacy policies and applicable financial regulations.
• Identity Verification Partners: Third-party KYC and AML compliance providers may receive copies of your identity documents and related data to perform verification checks on jaya best's behalf. These partners are contractually bound to process data solely for verification purposes.
• Game Technology Providers: Game studios and platform providers such as Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe receive session and gameplay data necessary to deliver game results, calculate RTP, and resolve technical disputes. No personally identifiable financial data is shared with game providers.
• Analytics and Platform Technology Vendors: Technical service providers who assist with hosting, performance monitoring, and cybersecurity may process certain technical and usage data as data processors acting on jaya best's instructions.
• Legal and Regulatory Authorities: jaya best may be required to disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where compelled by a valid legal order, warrant, or regulatory requirement. jaya best will notify affected players of such disclosures where legally permitted to do so.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of jaya best's business assets, player data may be transferred to the acquiring entity. Players will be notified of any such transfer and of any material changes to how their data will be processed.

Where data is transferred outside of Bangladesh to countries that may not maintain equivalent data protection laws, jaya best implements contractual safeguards — such as standard contractual clauses — to ensure your data remains protected to a standard consistent with this policy.

4 Cookies & Tracking

jaya best uses cookies and similar tracking technologies (including local storage, session tokens, and pixel tags) to operate the platform securely, remember your preferences, and analyse how players use the site. Cookies are small text files placed on your device when you visit jaya best. They do not contain executable code and cannot carry viruses.

jaya best uses the following categories of cookies:

• Strictly Necessary Cookies: These cookies are essential for the operation of jaya best. They enable you to log in, maintain your session, access your account balance, and use core platform features. These cookies cannot be disabled without affecting your ability to use the platform.
• Functional Cookies: These cookies remember your preferences — such as your preferred display language, notification settings, and last-used payment method — to provide a more personalised experience. Disabling these cookies may reduce convenience but will not prevent access to the platform.
• Analytics Cookies: jaya best uses aggregated analytics data to understand how players navigate the site, which games are most popular, and where technical issues arise. This data is processed in anonymised or pseudonymised form and is used solely for internal platform improvement.
• Security Cookies: These cookies support fraud detection by helping jaya best identify unusual login patterns, detect automated bots, and flag suspicious activity associated with a specific device or session.

jaya best does not use advertising or cross-site tracking cookies that follow your activity across third-party websites. Any analytics data collected is used exclusively to improve the jaya best platform experience for players in Bangladesh and other served markets.

5 Data Retention

jaya best retains your personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Active Account Data: Personal data associated with an active player account is retained for the duration of the account's active status plus a minimum of five (5) years following account closure, in accordance with standard AML and financial record-keeping obligations.
• KYC and Identity Documents: Copies of identity documents submitted for verification are retained for a minimum of five (5) years from the date of submission or from the date of account closure, whichever is later, in compliance with anti-money-laundering regulations.
• Transaction Records: Records of deposits, withdrawals, and bets placed are retained for a minimum of five (5) years following the date of each transaction to satisfy financial regulatory and audit requirements.
• Customer Support Records: Communications between you and jaya best's support team are retained for a period of three (3) years from the date of the relevant interaction, for quality assurance and dispute resolution purposes.
• Marketing Consent Records: Records of your marketing opt-in or opt-out status are retained for as long as your account remains active and for three (3) years thereafter, to demonstrate compliance with consent requirements.
• Technical and Log Data: Server logs and technical data are typically retained for ninety (90) days unless a specific security investigation requires longer retention.

Upon expiry of the applicable retention period, jaya best will securely delete or anonymise your personal data so that it can no longer be associated with you as an individual. Where data is anonymised rather than deleted, it may be retained indefinitely for statistical and analytical purposes.

6 Data Security

jaya best implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security programme includes, but is not limited to, the following measures:

• Transport Layer Security (TLS): All data transmitted between your browser or mobile device and jaya best's servers is encrypted using TLS 1.2 or higher, ensuring that data cannot be intercepted in transit.
• Encryption at Rest: Sensitive data stored on jaya best's servers — including identity documents, payment details, and account credentials — is encrypted at rest using AES-256 encryption.
• Access Controls: Access to player data is restricted on a strict need-to-know basis. jaya best staff members are only granted access to the data required to perform their specific job function. All access is logged and audited.
• Two-Factor Authentication (2FA): jaya best encourages all players to enable 2FA on their accounts. This adds a second layer of protection beyond your password in the event that your login credentials are compromised.
• Intrusion Detection and Monitoring: jaya best's infrastructure is monitored continuously for unusual activity, attempted breaches, and abnormal traffic patterns. Automated alerts are in place to trigger an incident response if suspicious activity is detected.
• Regular Security Audits: jaya best conducts periodic internal and external security assessments to identify and remediate vulnerabilities in the platform's infrastructure and codebase.

Despite these measures, no online platform can guarantee absolute security against all possible threats. In the event of a data breach that poses a risk to your rights and freedoms as a player, jaya best will notify affected players promptly by email and will take immediate steps to contain and remediate the breach.

7 Your Privacy Rights

As a player on jaya best, you hold a number of rights with respect to the personal data we hold about you. jaya best is committed to honouring these rights in a timely and transparent manner. To exercise any of the rights described below, please email [email protected] with the subject line "Privacy Rights Request" and clearly specify which right you wish to exercise and the data it relates to. We will respond within 30 days of receiving your request.

If you are not satisfied with jaya best's response to a privacy rights request, or if you believe your data has been processed unlawfully, you have the right to lodge a complaint with a relevant data protection supervisory authority. jaya best encourages players to contact our support team first so that we can attempt to resolve any concern directly and promptly.

8 Policy Updates & Contact

jaya best reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we provide. When we make material changes to this policy, we will notify registered players by email to the address associated with their account and update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how your data is being protected.

Your continued use of the jaya best platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any change to this policy, you should discontinue use of the platform and may request account closure by contacting our support team.

Minor changes — such as typographical corrections, clarifications that do not alter the substance of how data is used, or updates to reflect changes in third-party processor names — will be made without individual notification but will still be reflected in the updated "Last Updated" date.

This Privacy Policy is written in English and is published exclusively on jaya-best.com. It forms part of the overall agreement between you and jaya best, alongside the Terms & Conditions and Responsible Gaming Policy. In the event of any conflict between this Privacy Policy and any other document on the jaya best platform, this Privacy Policy shall prevail with respect to matters of data protection and player privacy.